Story of the week
BEST PRACTICES MUST BE PATIENT FOCUSED Professor Unuigbe
On 14th February 2018, Professor Evelyn I. Unuigbe of Faculty of Medicine, University of Benin has charged Medical Practitioners at the Landmark University Medical Centre to be patient focused in their pursuit for achieving best practices. This was the central theme of the lecture she delivered during a day capacity building programme titled ‘Best Practice in Health Service Delivery’ at the Centre.
Professor Unuigbe defined best practices as a working method or set of working methods that is officially accepted as being the best to use in a particular business or industry and it is generally accepted as being superior to other alternatives in producing the desired results. “A best practice must be a practice which attains certain results, contributes to attaining or reaching set objectives and creates results in an efficient waythat is applicable in other contexts. It is characterized by comprehensiveness, accessibility, coverage, continuity, quality, person-centeredness, coordination, accountability and efficiency.”
She further stated that best practice is the pursuit of excellence in service delivery; as it takes place only in a culture where staff and their managers work together to improve the quality of all facets of their operations. It is continually looking for the best way of doing things to achieve successful outcomes in all key processes and practices of an organisation. She saw it as a practice that recognises the value of leadership, the contribution of staff.
“Best practice is used by organisations as a means of achieving excellence in service delivery and increased productivity. Its concept and application cuts across different industries and sectors e. g. Human Resource Management, environmental management, financial sector, health care delivery.In the health service context, the Best Practice refers to the use of care and public health principles that are evidence-based to promote high quality of service. The concept of Best Practices is a combination of principles from Health Technology Assessment, Evidence-based Medicine & Clinical practice Guidelines.Globally, the Best Practices have been used in evaluation of physician efficiency in hospitals and in the application of health behaviour change in enhancing treatment uptake and fidelity amongst patients.”
The revered Professor of Medicine emphasized that Evidence-based Medicine (EBM) which integrates individual clinical expertise with the best available external clinical evidence from systematic research must be adhered to in achieving best practices. This she affirmed that individual clinical expertise is the proficiency and judgment that individual clinicians acquire through clinical experience and clinical practice; it is reflected by more effective & efficient diagnosis. “Best available external clinical evidence is derived from clinically relevant research and EBM advocates that decisions & policies are based on evidence & not solely on beliefs or expertise of practitioners. It also tries to ensure that a clinician’s opinion is supplemented with available knowledge from scientific literature, and concept of EBM has grown to a broader term of evidence-based practice or best practice and is now used as an approach for decision making at almost every level of health care. With randomised trials, meta-analysis, systematic reviews, cohort studies & cross-sectional studies are some of the tools used in EBM.”
She concluded her lecture by asking pertinent and passionate questions on what would be the personal legacy of the Medical Practitioners,what they contribute to best practice in the institution, are they willing to change when and where necessary or would it be business as usual and what would they be remembered for?“Will they be persons who are ready to participate in team work not minding whether they are the team leader, Consultant or not? Whatever you do, work at it with all your heart, as working for the Lord, not for human masters, since you know that you will receive an inheritance from the Lord as a reward (Colossians 3: 23, 24 NIV).”
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Professor Unuigbe delivering her lecture at the University Health Center
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A cross section of the participants.at the programme
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LANDMARK UNIVERSITYS LIFE APPLICABLE EDUCATION SYSTEM RECOGNIZED AS MAX AFRICA LAUNCHES INTERNSHIP PROGRAMME
Landmark University's distinctive approach to education, centred on life-applicable and life-transforming learning, received validation this week when representatives from MAX Africa visited the institution to seek collaboration for their second internship program. The visit underscored the high regard organizations have for Landmark’s graduates, known for their competence and productivity in the workplace.
During the meeting, MAX Africa's Chief Technology Officer, Mr Olusegun Leigh, unveiled the company’s new internship initiative designed to empower young innovators and leaders in Africa’s mobility sector. Leigh expressed admiration for Landmark University’s alumni, who, he noted, have consistently demonstrated exceptional dedication, resilience, and leadership within MAX Africa. He introduced Mr Kefas El-Olam, a graduate of Landmark University who is the Senior Product Manager, MAX. "Our first point of call for this new phase is Landmark University, primarily because of the exceptional value delivered by Landmark graduates who joined us in the first phase of the internship programme. Their resilience, ability to drive results, and leadership qualities have made a lasting impression," Leigh said, emphasizing how these qualities align with MAX Africa’s mission to address broader industry challenges by cultivating skilled professionals across the continent.
Adding to this, MAX Africa’s Digital Strategist, Mr Adewunmi Oshilaja, highlighted the soft skills and professionalism of Landmark’s graduates. “Beyond technical expertise, Landmark graduates have displayed strong leadership qualities and high standards of professionalism,” he stated. "The core of our strategy is to build well-rounded leaders. As much as we want our interns to gain hands-on experience, we are also committed to equipping them with skills in business communication, team management, and workplace etiquette.”
The upcoming three-month internship program was further detailed by MAX Africa's Human Resource Manager, Mrs Bosede Otaigbe, who described it as a transformative opportunity for participants. She noted that interns would receive intensive training in both technical and interpersonal skills vital for industry success. “Interns will be assigned responsibilities similar to full-time employees and will be evaluated at the end of the program. Those who excel will be offered full-time positions,” she announced. To facilitate applications, MAX Africa has provided QR codes for interested students, who will undergo a thorough screening process to ensure that only the most qualified candidates are selected.
In response, the Vice-Chancellor of Landmark University expressed appreciation to MAX Africa for recognizing the university’s talents and choosing Landmark as a major recruitment partner. He attributed the leadership qualities displayed by students to the legacy of Chancellor Dr David Oyedepo and affirmed the university’s confidence in the students' readiness to embrace this opportunity. He also highlighted Landmark University’s recent recognition as Nigeria's second-best university in the Times Higher Education rankings, further showcasing the institution’s commitment to excellence.
The Registrar also conveyed gratitude to the MAX Africa team and assured them of Landmark University's full support in achieving the program’s goals. Other members of the university’s management expressed enthusiasm about the collaboration, seeing it as a significant step towards advancing opportunities for students, the university, and Africa at large.
Others in attendance at the meeting were the Chaplain, Pastor Popoola; the Dean of Students, Dr Abimbola Oluyori; the Sub-Dean of Student Affairs, Mr Noah Olaibi; the Student Development Officer, Mr Daniel Emmanuel and the HRBP, Compensation & Benefits, and City Manager, Ilorin, MAX, Mrs Adebimpe Alabi.
Members of the Landmark University management and the Max Africa team in a group photograph after the meeting
R-L: The Vice-Chancellor, Professor Kolawole; the Registrar, Engr Adebayo Ajala; the Dean of Students, Dr Abimbola Oluyori; the Sub-Dean of Student Affairs, Mr Noah Olaibi during the meeting with Max Africa
MAX Africa's Chief Technology Officer, Mr Olusegun Leigh while speaking on the new internship programme
The Max team with the Landmark University Student Development Officer, Mr Daniel Emmanuel (L)
The Student Development Officer, Mr Daniel Emmanuel introducing Max Africa to the student community
Max Africa’s HR Manager, Mrs Bosede Otaigbe while speaking to the students of Landmark University on the internship programme
The Max Africa team interacting with Landmark University student community
Max Africa’s Senior Product Manager, Mr Kefas El-Olam while speaking to the students of Landmark University on his experience as a student of the University and during the internship programme
Registration point for Max Africa’s internship programme at Landmark University
